Bexel Consulting is committed to protecting your data privacy and security. We collect personal information in order to provide our industry-leading products, services and support that you request (collectively, our “Services”). The following privacy statement explains the collection, dissemination and use of your personal data. It is our policy to never share personally identifiable information to unrelated third parties. As a part of our commitment to users, we never sell personal information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
If at any time you have questions about our practices or any of your rights described below, you may reach us at .
What information do we collect?
We collect information so that we can provide the best possible experience when you utilize our Services. Bexel Consulting collects the following personal data in line with the use purposes explained in a subsequent section:
- Telephone number
- Email address
- Communication information including Bexel Consulting’s technical support and customer support communications
- Purchasing and payment information
- Registration and participation in Bexel Consulting’s events and activities
- Subscription preferences
- Information about the device(s) you use
- Information about service usage
- Authentication data
- Location information
- Other information you upload or provide to us
This information is collected on web pages using encryption technology to help prevent any third party from intercepting the information.
How do we use your information?
Bexel Consulting uses (and, where specified, shares) your personal information for the following purposes:
To follow-up on product trial download requests. When requesting product information or a trial of our software, you may be asked to provide your email address, telephone number, location, company name and whether you would like to request a product demonstration. Bexel Consulting uses this personal information to send you the download link of the product(s) requested and to engage with you regarding product information, pricing and subscription information, order details, as well as to send you information regarding event participation and other marketing related activities. By providing this information, you are agreeing that Bexel Consulting can contact you, send you important information about our products, including new product updates and releases. You may opt out of our email communication at any time.
To process transactions. Bexel Consulting uses personal information such as financial, credit card and payment information to process your order and may need to share some of this information with delivery services, credit card processing companies, and other third parties to complete the transaction. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for administration purposes.
To provide assistance through any of our support channels. You may choose to submit information regarding an issue you are experiencing with our Services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our technical support or customer service representatives directly or otherwise engage with our support team, you will be asked to provide any of the following: contact information, a summary of the problem you are experiencing, project data, device information, documentation of the issue you are having, screenshots or information that would be helpful in resolving the issue. This information is never disclosed to any third party and may be used to assist in resolving an issue you may experience with our products.
To market, promote and drive engagement with our Services: We use your contact information and information about your needs and how you use our products to send you communications that may be of specific interest to you. You may opt out of our email communication at any time.
To select content, improve quality, and facilitate use of the websites Bexel Consulting may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of the websites.
Bexel Consulting may communicate with you about a meeting, conference, or event hosted or co-sponsored by Bexel Consulting or one of our partners. This may include information about the event’s content, event logistics, payment, updates, and additional information related to the event.
To engage with third parties Bexel Consulting may share your personal data with third parties in connection with services or training that these individuals or entities perform for or with Bexel Consulting. These third parties are restricted from using this data in any way other than to provide services for Bexel Consulting or for the collaboration in which they and Bexel Consulting are contractually engaged. These third parties are carefully selected by Bexel Consulting and obligated to keep your data secure.
Bexel Consulting reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.
How can you control your information?
You can control the information we have about you and how we use it in several ways.
If you are a registered user, and previously been in contact with Bexel Consulting you can review, revise, and correct the personal data that you have provided to Bexel Consulting at any time via email at .
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Bexel User Area account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time.
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.
Turn off cookie controls. Various browser-based cookie controls are available and can be turned off at any time. See below for more information on cookies and how we use these.
Other important privacy information
Bexel Consulting does not knowingly collect data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16, please contact us.
Some of Bexel Consulting’s websites link to other sites created and maintained by other public and/or private-sector organizations. Bexel Consulting provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving the Bexel Consulting Software domain, and Bexel Consulting’s information management policies no longer apply. Bexel Consulting encourages you to read the privacy statement of each external website that you visit before you provide any personal data.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.